The most critical success factor is visionary, highly-effective and, efficient enterprise management. The Group has formed six functional committees, with the Executive Management Committee (EMC) at the core, to formulate development directives and ensure that all departments will implement relevant policies at the same pace.
As a socially-responsible corporation, the Group places the same degree of importance on the maintenance of environmental sustainability. The Group has also extended this principle to all levels of enterprise management; to ensure a sustainable future for the Group’s development. As a high-end service provider, quality, reliability and safety of our service are the keys to our success. The Group never spares itself in the pursuit of excellence in its operations and service through the management of its supply chain, service quality and the provision of customer services.
The Group pays careful attention to the management of the entire supply chain by sticking to the commitment of sustainable development. During supplier and sub-contractor selection, a balanced judgment is made by considering a plenty of factors, including their environmental performance. Emphasis is laid especially on the aspects of environmental protection, quality as well as health and safety, where suppliers with certification of ISO 14001, ISO 9001, OHSAS 18001 or other accreditation will be given preference during selection.
After supplier selection, we continuously evaluate our suppliers and sub-contractors in regard to raw materials and service quality, reliability, environmental performance and occupational health and safety as well as timely delivery to minimize the relevant risk. We also have green procurement guidelines which take green purchasing principles into consideration. Besides, the usage of material is constantly evaluated to avoid overstocking and squandering resources.
Service quality is one of our major concerns as we aim at providing the best quality service to our clients. The Group places great emphasis on quality control and our quality management system has been certified to ISO 9001. We have set formal procedures for quality checks where employees are sent to check the quality of service performed on-site regularly, including services delivered by both the Group’s employees and third-party service providers. We also visit our clients to conduct client reviews and to record occasions of substandard performance for follow-up actions.
The Group is also committed to protecting the health and safety of our clients. For example, Winson Professional Pest Control Company Limited, a subsidiary of the Company which provides pest management services, is required to use pesticides registered under the Pesticides Ordinance. This is to eradicate harmful pests while taking into account the basic principles of public health and environmental protection. During the year, the Group has strived to provide preferential appointment to enterprises which implemented effective safety management system and passed Occupational Safety and Health Council’s stringent safety audit when choosing third-party service providers.